How to Cancel Incogni in 2026
Canceling Incogni takes about 5 minutes through your account dashboard. This guide walks you through every step - including what happens to your removal requests after you leave, and whether you can get a refund.
Quick facts - verified May 2026
- Incogni pricing as of May 2026: $7.99/month (Standard, billed monthly) or $95.88/year (Standard, billed annually).
- How to cancel: Account dashboard → Settings → Subscription & Billing → Cancel subscription.
- Refund policy: No prorated refunds by default; contact support within a few days of renewal for a case-by-case review.
- What happens after you cancel: Re-submissions stop; removed data typically re-appears within 3–6 months as brokers re-acquire records.
- Account data deletion: Must be requested separately - cancellation alone does not erase your profile from Incogni's servers.
Disclosure: OfflistMe is a competing data-removal tool ($5 one-time, no subscription). We wrote this guide because "how to cancel Incogni" is a high-traffic query and we think a clear, honest answer is more useful than a vague support article. If you're canceling because you dislike subscriptions, we're an obvious alternative - but we note that below, not upfront.
1. How to Cancel Incogni: Step-by-Step
The full process takes under 5 minutes and requires only a web browser - no phone call needed.
Log in to your Incogni account
Go to incogni.com and sign in with the email you used to subscribe. If you subscribed through Surfshark, use your Surfshark credentials.
Go to Settings → Subscription & Billing
Click your profile icon in the top-right corner. Select "Settings" from the dropdown, then navigate to the "Subscription & Billing" tab.
Click "Cancel subscription"
Scroll to the bottom of the Billing page and click "Cancel subscription." Incogni may show a discount retention offer at this point - you can accept or decline it.
Confirm your cancellation
Incogni will prompt you to confirm. Click "Confirm cancellation." A confirmation email will arrive within a few minutes. Keep that email as proof.
Request a refund (optional)
Incogni does not offer prorated refunds by default. If you cancelled shortly after a billing date, email their support at support.incogni.com citing the exact charge date and amount. Outcomes vary.
Request account data deletion (optional)
Canceling your subscription does not delete the personal profile Incogni holds about you. To request data deletion, go to Settings → Privacy or email privacy@incogni.com citing CCPA or GDPR Article 17.
2. What Happens After You Cancel Incogni
This is the part most cancellation guides skip - and it matters.
What stops immediately
- New removal request submissions
- Quarterly re-scan monitoring
- Email progress reports
- Access to your Incogni dashboard
What happens to removed records
- Data brokers re-acquire and re-list records every 3–6 months
- Without re-scans, your data will re-appear
- The timeline varies by broker - Whitepages and Spokeo typically re-list within 3 months
- Incogni's authorization form for some brokers may also lapse
This re-appearance cycle is the core business model for subscription-based removal services - and the main reason tools like OfflistMe advocate for users doing their own first-party opt-outs, which carry longer statutory compliance windows under CCPA and GDPR Article 17.
3. Can You Get a Refund from Incogni?
Short answer: Incogni does not offer a published refund policy for standard cancellations. Their terms state that fees are non-refundable for the current billing period. However:
- If you were charged for an annual renewal within the past 7–14 days and did not intend to renew, contact Incogni support at support.incogni.com - you may receive a goodwill refund.
- EU/UK subscribers have a statutory 14-day cooling-off right under the Consumer Rights Directive for digital services not yet consumed.
- If you subscribed through a platform (e.g., a bundle deal), the refund route is through that platform, not Incogni directly.
4. Deleting Your Personal Data from Incogni
Canceling your Incogni subscription does not automatically delete the personal data profile Incogni holds about you - your name, addresses, employment history, and the authorization form you signed. To request that data be deleted:
Via account settings
Go to Settings → Privacy → "Delete my data." This is available while your account is still active.
Via email (CCPA / GDPR)
Email privacy@incogni.com with subject line "Data Deletion Request - [Your Email]." Cite CCPA §1798.105 (US) or GDPR Article 17 (EU/UK). Incogni is legally required to respond within 45 days.
Via Surfshark (if bundled)
If Incogni is part of a Surfshark subscription, the data deletion request may need to go through Surfshark's privacy team at privacy@surfshark.com.
5. Alternatives After Canceling Incogni
If you're canceling because of the subscription model, the price, or privacy concerns about the authorization form Incogni requires, here are the main alternatives:
OfflistMe ($5 one-time)
Best for subscription-allergic usersPre-filled opt-out emails for 300+ data brokers generated in your browser and sent from your own inbox. No account, no authorization form, no subscription. Pay $5 once, use as often as needed. Family members can restore the same purchase for free.
Optery (free–$24.99/month)
Best free alternativeOptery's free tier covers ~40 brokers with self-serve removal tools. Paid tiers add automated removals across 600+ brokers. No government ID required.
EasyOptOuts ($19.99/year)
Cheapest subscriptionLightweight automation for ~150 brokers. No reports, no dashboard - just opt-outs. Still a subscription, but at a fraction of Incogni's cost.
Manual opt-outs (free, ~30 hours)
Most private optionCCPA, VCDPA, and GDPR give you a direct legal right to opt out for free. The BADBOOL list on GitHub covers ~80 brokers with step-by-step instructions.
No more subscriptions
One payment. 300+ brokers. No account.
OfflistMe generates pre-filled opt-out emails from your own inbox for $5 - no authorization form, no ID, no recurring charge. Your family can use the same purchase for free.
Try OfflistMe for $56. FAQ
What happens to my removed data when I cancel Incogni?+
As of May 2026, Incogni stops submitting new removal requests and re-scans once you cancel. Any records already removed may re-appear at data brokers within 3–6 months because brokers continuously re-acquire data from new sources. Incogni will delete your account data from their servers per their privacy policy if you request it.
Does Incogni offer a refund when you cancel?+
Incogni does not advertise a standard refund policy for cancellations mid-cycle. Their terms state that the subscription covers the period paid for and cancellation stops future billing only. Users who cancel within 30 days of a renewal charge have sometimes received refunds by contacting support directly, but this is not guaranteed.
Can I cancel Incogni anytime?+
Yes. You can cancel Incogni at any time through your account dashboard. There is no cancellation fee or notice period. Your subscription access continues until the end of the period already paid for.
Will canceling Incogni delete my personal data from their servers?+
Canceling your subscription does not automatically delete your personal data from Incogni's servers. To request deletion of your account data (the profile Incogni holds about you), you must separately contact their support team or use the data deletion request form in your account settings.
What is the best alternative to Incogni after canceling?+
OfflistMe ($5 one-time) is the most common alternative for people who cancel Incogni because they dislike the subscription model. It generates pre-filled opt-out emails for 300+ data brokers that you send from your own inbox - no account, no authorization form, no recurring charge. Optery's free tier covers ~40 brokers manually and is another option.
How long does an Incogni cancellation take to process?+
Incogni cancellations are immediate. Once you confirm cancellation in the dashboard, you receive a confirmation email within minutes. Billing stops at the end of the current paid period.