Refund Policy

Refund & Cancellation Policy

OfflistMe (operated by TENX COLD EMAIL) provides digital services with instant access. Because opt-out emails are generated and delivered the moment you complete checkout, we don't offer refunds for change-of-mind after a successful unlock. What we do guarantee is that the product works. If it doesn't, we make it right.

You're entitled to a full refund if:

• Your payment was charged but your pass did not unlock.
• You selected platforms but the opt-out emails were not generated.
• The generated emails are broken, empty, or unusable due to a bug on our end.
• You were charged twice or a duplicate payment went through.
• Any other technical failure that prevented you from using what you paid for.

Report any of the above within 14 days of purchase by emailing support@offlist.me with your order ID and a short description of the issue. We reply within 24–48 hours and process approved refunds within 5–10 business days back to the original payment method. Payment-failure and duplicate-charge cases are fixed immediately, even beyond 14 days.

What isn't covered:

• Broker non-response. OfflistMe generates the legal opt-out request; actual deletion depends on the broker complying with CCPA / GDPR / state law. No service can guarantee a broker's response, and this is not a basis for a refund.
• Change of mind after successful unlock. Once your pass is unlocked and emails are generated, the digital service has been delivered.
• Chargebacks filed before contacting support. Email us first. We'll almost always sort it out faster than your bank can.