Refund Policy

Last updated: August 24, 2026

If It Doesn't Work, We Refund

If the product fails to deliver what you paid for (payment taken but pass not unlocked, data brokers selected but opt-out emails not generated, or any other technical failure), we'll refund you in full.

Refund & Cancellation Policy

OfflistMe (operated by TENX COLD EMAIL) provides digital services with instant access. Because opt-out emails are generated and delivered the moment you complete checkout, we don't offer refunds for change-of-mind after a successful unlock. What we do guarantee is that the product works. If it doesn't, we make it right.

EU & UK Consumers — Statutory Right of Withdrawal

If you are a consumer resident in the European Union, European Economic Area, or United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 calendar days of purchase without giving any reason, under the EU Consumer Rights Directive 2011/83/EU and its UK equivalent. For digital content or services, that right can be affected when performance begins if the applicable express-consent and acknowledgement requirements are met.

Our current policy states that we will honor a withdrawal request made within 14 days, subject to applicable law. To make a request, contact us within 14 calendar days of purchase at support@offlist.me with subject line “Withdrawal Request” and we will process your full refund promptly.

Nothing in this policy limits your statutory rights under EU or UK consumer protection law to the extent that those rights cannot lawfully be excluded.

You're entitled to a full refund if:

  • EU/UK consumers: an eligible 14-day withdrawal request under applicable consumer law and this policy (no reason required).
  • Your payment was charged but your pass did not unlock.
  • You selected data brokers but the opt-out emails were not generated.
  • The generated emails are broken, empty, or unusable due to a bug on our end.
  • You were charged twice or a duplicate payment went through.
  • Any other technical failure that prevented you from using what you paid for.

For technical defect or failure refund requests, report the issue within 7 days of purchase by emailing support@offlist.me with your order ID, a short description of the issue, and a screen recording video showing the error or technical problem you are facing. For technical defect refund claims, screen recording video proof is strictly required so our team can verify the issue and process your refund. We reply within 2 to 4 hours during our working hours (Monday to Friday, 11:00 AM to 6:00 PM IST) and within a few hours or by the end of the next working day outside working hours. Approved refunds are processed within 5–10 business days back to the original payment method. Payment-failure and duplicate-charge cases are fixed immediately.

What isn't covered:

  • Broker non-response. OfflistMe generates the legal opt-out request; actual deletion depends on the broker complying with CCPA / GDPR / state law. No service can guarantee a broker's response, and this is not a basis for a refund.
  • Change of mind after successful delivery (non-EU/UK consumers). Once your pass is unlocked and emails are generated, the digital service has been delivered. Non-EU/UK purchases are non-refundable for change of mind. EU and UK consumers may have a 14-day withdrawal right as described above, subject to the applicable digital-content rules and this policy.
  • Technical failure claims without screen recording video proof. Refund requests claiming technical failure or defect without video proof cannot be verified or refunded.
  • Chargebacks filed before contacting support. Email us first. We'll almost always sort it out faster than your bank can.

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