A background check and people-search service with one of the most complex opt-out processes. This guide covers the exact steps to remove your personal information, what documents they may request, and what to do if the removal fails.
Intelius is a background check and people-search service operated by PeopleConnect, Inc. It compiles detailed personal reports including criminal records, court filings, financial history, and contact information. Intelius is one of the more difficult brokers to opt out of , their process requires navigating a multi-step privacy center and may request identity verification. Intelius also operates several sister sites including Spokeo, PeopleLooker, and NeighborWho under the PeopleConnect umbrella.
Intelius aggregates data from federal and state court records, criminal databases, property records, voter registration, and commercial data providers. As part of PeopleConnect, Inc., Intelius shares data infrastructure with Spokeo, PeopleLooker, and NeighborWho. Your information likely appeared because it exists in public government records that Intelius licenses and aggregates.
The opt-out process is free. Estimated time: 7 days for removal to take effect after completing these steps.
Navigate to intelius.com/privacy-center. This is Intelius' official privacy management portal. Look for the section labeled "Public Data Tools" or "Manage My Data."
Within the Privacy Center, click the option to manage or suppress your personal data. This will take you to a search form where you can locate your record.
Enter your first name, last name, city, and state. Click "Search." Intelius will display matching records. Identify the listing that corresponds to your current information.
Click on your record to select it. Intelius will show you a preview of the information they have on file. Click "Suppress This Record" or the equivalent option.
Intelius will send a verification email to the address you provide. Click the link in the email to confirm your suppression request.
In some cases, Intelius may request additional identity verification before processing your suppression. If this happens, see the "Documents They May Request" section below for guidance on how to respond safely.
Intelius takes up to 7 days to process suppression requests. After 7 days, search for your name on Intelius in a private browser to confirm your record has been removed.
Intelius may request a government ID to verify your identity before processing a suppression request. If you must provide this, redact all sensitive information except your name and address. Specifically, black out: your ID number, photo, date of birth, and any other identifying details. Send only the minimum information necessary. You can use free tools like Adobe Acrobat or Preview (Mac) to redact a PDF before sending.
If the standard opt-out process does not work, follow these escalation steps in order:
If you did not receive the verification email, check your spam folder and try re-submitting with a different email address. Gmail addresses tend to work most reliably with Intelius.
If your record is still visible after 14 days, email privacy@peopleconnect.us with the subject line "CCPA Deletion Request , Intelius" and include your full name, state, and the URL of your record. PeopleConnect operates Intelius and is legally required to respond.
If PeopleConnect does not respond within 45 days, file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the FTC at reportfraud.ftc.gov.
The manual opt-out above is free but complex , Intelius has one of the most difficult opt-out processes of any major broker. The process may require ID verification and takes up to 7 days. You will also need to separately opt out of Intelius' sister sites: Spokeo, PeopleLooker, and NeighborWho.
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